Mesa Water Receives High Satisfaction Scores in Customer Survey

Mesa Water conducted a telephone and online survey of more than 800 customers in late 2019. The valuable feedback received from customers continues to drive Mesa Water’s dedication to customer satisfaction and will help shape future goals. 

The top survey results include:

• Overall Satisfaction: 89% of customers are satisfied with Mesa Water’s overall performance in providing water service. 
• Water Reliability: 8 out of 10 customers feel their household’s water supply is reliable; and 97% of customers are satisfied with Mesa Water’s efforts to provide reliable water service.
• Communications: 7 out of 10 customers are satisfied with Mesa Water’s efforts to communicate with customers via direct mail, newsletters, social media, and other means. 
• Efficiency: 66% of customers agree that Mesa Water is efficient. Further, the District is perceived to be efficient, trustworthy and beneficial to the economy.

For a summary of the survey’s findings, visit MesaWater.org/about/customer-survey.