Staff Splash: Meet Epuni Hinnebusch

Epuni Hinnebusch, Customer Service Representative II, is committed to helping Mesa Water customers with any questions they may have.

Q: How did you get into the water industry?

A: I have a customer service background from the hospitality industry, so when I was ready to make the jump from that industry and try something new, Mesa Water was the perfect opportunity. Excellent customer service skills are applicable to many different industries.

Q: What would people find surprising about your role at Mesa Water?

A: That it constantly changes. As hard as we try, the day cannot be scheduled or planned because my role at Mesa Water is very much customer-driven.

Q: What is your favorite part about your job?

A: Helping customers. Whether it’s setting up new water service, answering questions about water bills or resolving complex issues – our goal is always to make the customer’s day

Q: What is your favorite water-themed movie?

A: This is not the typical choice, but I like Open Water. It does not have a predictable ending and is considered a horror movie.

Staff Splash is a recurring feature in News on Tap. Look forward to meeting more Mesa Water employees in future issues.